MGoBlueTV Customer Service
All Access Help
Live Event Support
How to find out my available bandwidth
How to clear my web browsers cache
Subscriptions for Premium Content
There are two separate subscription packages for Big Digital Network (BTDN). One is for Michigan events only
all-access). The other is a conference wide package that gives users access
to all 11 school's premium content (Nebraska is not included).
A Michigan Subscription will allow users access to all home and away events streamed
for the Wolverines A BTN subscription allows users all video events for all schools.
So whether it is a BTDN streamed event or a school streamed event, it would rest
on the home school player, the BTN player and the visiting team player.
To see if an event is streamed consult the school schedule on mgoblue.com, or
on the Big Ten Digital Network.
All events that air on the Big Ten Network (BTN) will also be streamed live on BTN2Go. Users also have the ability
to view archived games on demand. The games that air on ESPN and/or CBS will be
available on demand on BTN2Go per their respective business rules. Also, iPad and
iPhone apps for BTN2Go are available. BTN2go.com requires a home cable/satellite
service to receive.
How To Cancel Your Subscription
- Log into the Michigan All-Access player here
- Click on the My Account link in the upper left corner
- Go to the My Subscriptions section
- Select the subscription you would like to cancel and click on “Cancel this subscription at end of term”
» You must select a reason for the cancel from the drop down menu
- Finally, you will receive a confirmation email with details regarding your subscription cancellation
Living or traveling outside of North America to watch Big Ten games
If a user has a home in the US and pays for cable/satellite in that home, he/she
may be able to watch via BTN2Go.com (and BTN2Go iPad and iPhone apps). Currently,
DIRECTV, Dish Network, Charter and Time Warner subscribers that get BTN at home
can watch BTN Live 24/7 and On Demand via BTN2Go. ABC/ESPN televised games are added
for On Demand viewing beginning at approximately midnight ET on Saturday nights,
so any Badger game that airs on ABC or ESPN will be available a few hours after
it's finished. More cable partners are coming soon in addition to the four mentioned
NOTE: On occasion, if you are unable to view a live stream you may need to clear
your computer's cache. Here are the instructions:
PC: In a Web browser, such as Internet Explorer, clear a browser's cache by going
to Internet Options and deleting "Temporary Internet Files," while on Firefox, the
same thing can be done by clicking "Clear Private Data."
See a one minute video: http://www.ehow.com/video_4986961_clear-browsers-cache-pc.html
MAC: To clear a browser's cache on a Mac, open up the Safari menu and select the
empty cache feature.
See a one minute video: http://www.ehow.com/video_4978309_clear-browsers-cache-mac.html
What are the minimum System Requirements for the Adobe Flash based All-Access player?
WindowsMinimum Processor: Pentium 4, 2.33 + GHz
Operating Systems: Windows XP, Windows 2000, Windows Vista, Windows 7 / 8
Plug-in: Adobe® Flash® Player 11+
Adobe® Flash® Player 11+ plug-in may be downloaded by clicking here. Click on the "Agree and install now" button (you may want to un-check; the optional McAfee Security Scan Plus)MacintoshMinimum Processor: multicore intel processor
Operating Systems: Mac OS X v10.4 or later
Plug-in: Adobe® Flash® Player 11+
Adobe® Flash® Player 11+ plug-in may be downloaded by clicking here. Click on the "Agree and install now" (you may want to un-check the optional McAfee Security Scan Plus)Other Minimum ConfigurationsRAM 1 Gig or higher
16-bit sound card and speakers
65,000-color video display card
High speed broadband internet connection; 800kbps or greater available bandwidth
Pop-up and Ad Blockers DISABLEDDesktopFirefox 4/5+
Internet Explorer 8/9+
Note: AOL is not a supported browser for All-AccessTabletMotorola Xoom (Android 4.0.4 Chrome-Derivative)+Galaxy Tab (Opera Mobile 11.00) +iPad 3(Mobile Safari iOS 5.1) +PhoneAndroid (Opera Mobile 11.00, Android 4.0.4 Chrome-Derivative) +iPhone (Mobile Safari iOS 5.1) +