The University of Michigan has established these policies and procedures in an effort to ensure that our guests with a disability enjoy their gameday experience at Crisler Center. If you have any questions about these policies and procedures, please see the nearest Event Staff Team Member. Also, if you have any post game day input, please email us at guestservices@umich.edu.
PARKING
Parking for guests with mobility impairments is available in the following areas:
Accessible Parking is available at the Blue Lot just off of Stadium Boulevard and immediately to your left.
Convenience Parking is available for patrons with a disability through Gate 3 of Michigan Stadium (off of Stadium Blvd.). Guests parking inside the stadium concourse can enter through Gate C of Crisler Center. Once inside Gate C, a Crisler Center Event Staff Team Member will escort guests to Gate A for will call needs.
GATES
Entry Gate C (northwest corner of Crisler) is the ADA accessible entrance into Crisler Center.
ELEVATOR
The Crisler Center elevator by Gate F (southwest corner of Crisler Center) may be used by guests with a disability to access the different areas of the arena. Please see the arena map for the location of elevator.
ACCESSIBLE ROUTES
The Crisler Center concourse is fully accessible. If guests need assistance to/from different areas please contact the nearest Event Staff Team Member for help.
WILL CALL
The Public Will Call ticket window is located at the Stadium Blvd. entrance of Crisler Center (Gate A). Guests parking inside the stadium concourse can enter through Gate C of Crisler Center. A Crisler Center Event Staff Team Member will escort guests to Gate A for will call needs.
RESTROOMS
Accessible restrooms are located in the southwest corner of Crisler Center concourse adjacent to Gate B. Additional accessible restrooms located in the northwest corner of the concourse adjacent to Gate C will be available after the conclusion of the home football schedule (by December 1st).
TICKETING/SEATING
The University of Michigan recognizes the needs of persons with disabilities, as defined by the Americans with Disabilities Act (ADA) of 1990 and continues to make every effort to comply with both ADA and State of Michigan accessibility mandates. In addition, the University of Michigan strives to accommodate the individual needs of guests with disabilities and have adopted the following ticket policies:
Wheelchair users -- Persons using wheelchairs and their companion(s) will be permitted, subject to availability, to purchase adjacent seats in a manner which affords them full and equal accessibility.
Season Tickets -- Season ticket sales for current wheelchair users and their companion(s) can be renewed in the same manner as guests without disabilities, except as noted in this policy. Guests using wheelchairs and their companion(s) shall be afforded a choice of seating locations from among the available wheelchair locations.
Single Game Tickets -- Subject to availability of accessible seating, the university will offer for sale single game tickets for wheelchair seats and companion seats to the same extent single game tickets are offered to guests without disabilities.
Exchanges -- If wheelchair accessible seating is needed, whether the tickets were purchased from the ticket office or otherwise acquired, a person must bring in their tickets for exchange to the Athletic Ticket Office by 4 p.m. the day of the game to ensure them accessible seats with a companion seat. Another option is to exchange tickets at Crisler Center (Gate A) on game day beginning one hour prior to the game. Subject to availability, the ticket office will use its best efforts to provide such tickets in a comparable location to the original tickets. Ticket exchanges are handled on a first-come first-serve basis.
Likewise, a person who has ticket(s) in wheelchair accessible seating and transfers them to a patron who does not need such seating must bring in their tickets to the Athletic Ticket Office by 4 p.m. the day of the game to exchange their tickets for non-handicap seating.
Seats Reserved Exclusively for Individuals with Disabilities -- No season or individual game tickets will be sold or exchanged to guests without disabilities (other than non-disabled companions of wheelchair users) in any wheelchair accessible or companion seating. Persons who purchase season tickets in the wheelchair accessible and companion seating will be subject to verification of need for a wheelchair accessible seating location.
ADA COORDINATOR
The University of Michigan welcomes your comments and concerns regarding the accessibility of our campus for persons with disabilities. Please feel free to contact the University's ADA Coordinator with your comments by calling (734) 763-0235; emailing institutional.equity@umich.edu; or completing the accessibility concerns form at www.hr.umich.edu/ability/report.html.
