The University of Michigan has established these policies and procedures in an effort to ensure that our guests with a disability enjoy their game day experience at Michigan Stadium. If you have any questions about these policies and procedures, please see the nearest Event Staff Team Member. Also, if you have any post game day input, please e-mail us at guestservices@umich.edu.
PARKING/COURTESY SHUTTLE SERVICE
A limited number of single game parking passes for persons needing accessible parking is available in the Grey Lot on a first-come, first-serve basis on game day for $40/car - cash only.
The University of Michigan provides complimentary shuttle service for guests with a disability to and from several parking lots and Michigan Stadium, including Blue, Green, and Grey. The shuttles are available both before and after home football games. Specific information and schedules are available on the Courtesy Shuttle Service Schedule. For more information, please contact the nearest Event Staff Team Member for information.
Additionally, the Football Ride shuttle service via the AATA (Ann Arbor Transportation Authority) has wheelchair accessible buses. Please visit www.aata.org/football.asp or call 734-973-6500 for more information.
DROP-OFF LOCATIONS
Guests needing to be dropped off and picked up at Michigan Stadium may do so at Gate 2 (Varsity Plaza) and at the Hoover Street Entry to the Buffalo Lot. Wheelchair accessible shuttles are available to/from the Buffalo Lot Drop-Off Location. Please see the Courtesy Shuttle Service Schedule for more information.
GATES
Entry Gates 2 (Varsity Plaza), 4 (Champions Plaza), and 8 (Wolverine Plaza) are ADA accessible entrances into Michigan Stadium. In addition, guests with a disability may use the Premium Seat Entrances at the Forbes Family Lobby (east side of stadium off of Blue Lot Parking Area) and the Levine Elevator Lobby to access the stadium and elevators to the different concourses of the stadium.
ELEVATORS
Michigan Stadium elevators may be used by guests with a disability to access the different areas of the stadium. Please see the Stadium Map for locations of these elevator lobbies.
ACCESSIBLE ROUTES
The Football Game Day Map identifies accessible pathways into the stadium from parking areas; to accessible seating areas inside the stadium from gates; and to accessible restrooms. If guests need assistance to/from different areas, please contact the nearest Event Staff Team Member for help.
WILL CALL
The Public Will Call ticket window is located at the Stadium Blvd. entrance of Crisler Arena (Gate A) and is on an accessible path. The accessible Student Will Call ticket window may be accessed by entering Gate 8 (Wolverine Plaza) of Michigan Stadium where you will be escorted to the Guest Services location inside the stadium. Both Will Call windows open at 2.5 hours prior to kick-off and will remain open until the start of the 3rd quarter.
ASSISTED LISTENING DEVICES (Gate 9)
Assisted Listening Devices (ALDs) are available for loan at no charge in the Guest Services building at Gate 9 (north end of the stadium). A driver's license, credit card, or some other acceptable form of picture identification is required as a deposit. ALD's must be returned within 45 minutes after the end of the game.
RESTROOMS (Section 14, 24, 32)
All restrooms at Michigan Stadium are accessible with the exception of lower level restrooms at Section 14, Section 24, and Section 32.
TICKETING/SEATING
Accessible (wheelchair) seating is indicated on the football game day map as the light blue highlighted areas. The following ticketing/seating policies and procedures will be in place for persons with a disability:
- Persons with a disability who are in a wheelchair will be entitled to one wheelchair and one companion ticket per game, consistent with the normal ticket policies. View the wheelchair accessible ticket policy.
- When a ticket holder in a bench seating area of the stadium needs an accessible seat for a single game, whether bench tickets were purchased from the Ticket Office or otherwise acquired, a person must call the Athletic Ticket Office at 866-296-6849 by 5 p.m. on the Wednesday prior to the game to exchange their tickets for a wheelchair and companion ticket. Subject to availability, the Ticket Office will use its best efforts to provide such tickets in a comparable location to their original bench tickets. Likewise, a person who has ticket(s) in wheelchair accessible seating and transfers them to a patron who does not need such seating must contact the Athletic Ticket Office by 5 p.m. on the Wednesday prior to the game to exchange their tickets for bench seating.
- No season ticket or individual game ticket will be sold or exchanged to customers without disabilities (other than non-disabled companions of guests who use wheelchairs) in any wheelchair seating location or companion seat. Persons who purchase (season or individual tickets) or exchange tickets in the wheelchair accessible section will be required to verify the need for a wheelchair accessible seating location.
WHEELCHAIR CHECK-OUT ON GAME DAY
For the convenience of guests with disabilities, wheelchairs are available to check-out at the Guest Services & Assistance for Persons with Disabilities Tent, located on the south end of Michigan Stadium. While at the stadium, guests can request a wheelchair at any gate by talking with a Football Event Staff Team Member. A Wheelchair Attendant will deliver a wheelchair to a specified location and transport the guest to their section. For security purposes, guests will need to provide a name, address, phone number, State Identification Number, guest seat and section number in order to use the wheelchair during the game. There is no cost for the Wheelchair Check-Out or any of the services provided by the University of Michigan Home Care Services. Wheelchair Attendants will arrange times with their guest for the wheelchair pick-up (usually five minutes remaining in the 4th quarter), and ensure the guest is taken to their desired exit gate or obtain a shuttle ride for the guest.
ADA COORDINATOR
The University of Michigan welcomes your comments and concerns regarding the accessibility of our campus for persons with disabilities. Please feel free to contact the University's ADA Coordinator with your comments by calling (734) 763-0235; emailing institutional.equity@umich.edu; or completing the accessibility concerns form at http://www.hr.umich.edu/ability/report.html.
