Jeanne has been the head volleyball coach at Kalamazoo College since 1984. She ranks in the top 30 all-time among NCAA Division III coaches, earning her 500th career victory in 2011. Jeanne has also been named the Midwest Region Coach of the Year in 1990 and 1991.
Hess received her Bachelor's degree from Michigan in 1980, where she played varsity volleyball for four seasons (1976-79). She earned a Master's degree in exercise science from Western Michigan University in 1985 and was inducted into WMU's Alumni Honor Academy for Health, Physical Education and Recreation in April 2010.
In addition to coaching volleyball, Hess serves as professor in and chair of the Department of Physical Education and is also the director of the Kalamazoo College Athletic Fund. She has served as an assistant in both the women's basketball (1991-95) and softball (1996-2001) programs as well as serving as associate chaplain from 2001-2008.
Hess and her husband, Jim, reside in Kalamazoo. They have two sons, Andrew and Kevan. Andrew played baseball and earned his B.A. at the University of Michigan and was drafted by the Detroit Tigers in 2007. Kevan played baseball at Western Michigan University and was drafted by the Detroit Tigers in 2009.