Ticket Office Frequently Asked Questions (General)
What are the ticket office hours?
Monday thru Friday 8:30 am to 5 pm. The office is closed on the weekends. Internet sales are available on www.mgoblue.com 24 hours a day, seven days a week as available.
How do I get to the athletic ticket office?
The ticket office is located at 1000 S State St, North of Yost Ice Arena. From I-94, take exit 177 to State St, turn North onto State St, approximately two miles. The ticket office is on the West side of State St north of Yost Ice Arena.
From M-14, take exit 3 (downtown Ann Arbor), the exit runs into Main St. Continue south on Main St through town and turn left on Packard, then right onto State St. The ticket office is the second building south of Hoover.
Does the ticket office send out order confirmations?
Ticket order confirmations are not mailed, but you may contact the ticket office for verification of your order at 734/764-0247 or e-mail firstname.lastname@example.org.
What do I do if I have a ticket problem (i.e. lost tickets) and the ticket office is closed?
If the tickets have been lost or stolen, please go to the ticket office will call (of the event) and an available ticket representative will be able to assist you. If you are not the ticket holder, please bring documentation from the original ticket holder authorizing you to have access to those specific tickets.
Does the ticket office sell gift certificates?
The ticket office does not offer gift certificates at this time.
Does a baby/child need a ticket?
Michigan follows the Big Ten policy of requiring a ticket for everyone to football, men's basketball and ice hockey regardless of age including infants being carried and/or in back or front packs. The Michigan athletic events including men's and women's soccer, volleyball, wrestling, men's and women's gymnastics, women's basketball, men's and women's lacrosse, baseball and softball -- children age five and under are admitted free. Ticket policies for select events (including NCAA and Big Ten tournaments) are subject to change.
Is it safe to purchase a ticket from people outside the stadium/arena?
Tickets not purchased through the Michigan Ticket Office, StubHub or through the University's authorized agents are not considered valid and the holder may be denied admission or ejected. StubHub is the only authorized site through which a resale of tickets may be conducted. Tickets cannot be used for third party contests or sweepstakes without approval by the University of Michigan Athletic Department.
Attempting to sell or solicit the sale of a ticket(s) (even at face value) on campus without a permit violates University policy.
How can I have someone else pick up my tickets?
Student tickets must be picked up by the student with their valid student ID or by their spouse.
Tickets ordered by the general public, faculty, or alums can be picked up by a third party if the request is made at the time of the order. Any requests for third party pickup after the initial order, must be accompanied by a signed letter from the purchaser naming the party authorized to pick up the tickets.
Is it possible to transfer my season tickets to any person?
The purchase of season tickets is not a property right but rather a privilege that is assigned annually to you by the Michigan Athletic Department. Season ticket holder privileges may only be transferred to a spouse of a season ticket holder, or to the surviving spouse in the event of death. Such privileges cannot be transferred to children, colleagues, or friends of a season ticket holder.
I recently married; can I add my spouse's name to my account?
Due to the above transfer policy, only a spouse's name can be added to your account. To do so, please send us a written request signed by you and a copy of your marriage certificate. To remove a spouse's name, please send us a notarized written request signed by the both of you or a certified copy of your divorce papers.
How do I change my email or home address?
You can mail a copy of your current driver's license with address corrections to the Michigan ticket office, 1000 S State St, Ann Arbor, MI 48109. Please list your old address as well as your new one so we may accurately identify your record. You may also fax this information to 734/936-8942.
What events do faculty and staff get into for FREE?
With a valid MCard U-M Faculty and Staff receive FREE admission to all Michigan Athletics sporting events with the exception of Football, Men's Basketball and Ice Hockey. Free admission will be granted ONLY when tickets are still available. Free admission is not guaranteed for sellout matches.
In the event of a sellout, anyone who would typically enter with their MCard is encouraged to purchase tickets through our general public offer.