2013-14 Student Men's Basketball Season Ticket Holder Seating Plan


Claim Period Legend

Student STH Claimed: Michigan Men's Basketball Student Season Ticket Holders that claimed that particular basketball game.

Student Purchased: Students who are not Michigan Men's Basketball Season Ticket Holders that purchased Men's Basketball tickets.

Available for General Public: Remaining tickets that are available to sell to the general public after Michigan Men's Basketball Student Season Ticket Holders and the Michigan student population had an opportunity to claim or purchase tickets.

*** Similar to past student break games, bleacher seats and section 130 only will be made available.

» First Claim Period Tickets

Tuesday, Oct. 8, at 8:30 a.m. - Thursday, Oct. 10, at 5 p.m.
Date Opponent Student
Allotment
Student STH
Claimed
Student
Purchased
 Student 
Used
Available
to Public
Tue., Oct. 29 Boston College Concordia (ex.) 3,000 1,809 40 1,359
(73.5%)
1,151
Mon., Nov. 4 Wayne State Wayne State (ex.) 3,000 1,796 39 1,291
(70.4%)
1,165
Fri., Nov. 8 UMass-Lowell UMass-Lowell 3,000 2,222 56 1,921
(84.3%)
722
Tue., Nov. 12 South Carolina State South Carolina State 3,000 2,112 41 1,542
(71.6%)
847
Unclaimed Tickets From the First Pod Offered to General Student Body (limit 1 per student, per game available):
Monday, Oct. 14, at 8:30 a.m. - Wednesday, Oct. 16, at 5 p.m.
Second Refund Period: Wednesday, Nov. 13 - Friday, Nov. 15

» Second Claim Period Tickets

Tuesday, Nov. 12, at 8:30 a.m. - Thursday, Nov. 14, at 5 p.m.
Date Opponent Student
Allotment
Student STH
Claimed
Student
Purchased
 Student 
Used
Available
to Public
Fri., Nov. 29 ***
Break Game
Coppin State Coppin State 653 635 NA 482
(75.9%)
18
Sat., Dec. 7 Houston Baptist Houston Baptist 3,000 2,028 21 1,502
(74.1%)
951
Sat., Dec. 14 Arizona Arizona 3,173 2,558 171 2,210
(86.4%)
444
Unclaimed Tickets From the Second Pod Offered to General Student Body (limit 1 per student, per game available):
Monday, Nov. 18 at 8:30 a.m. - Wednesday, Nov. 20 at 5 p.m.

» Third Claim Period Tickets

Students who claim tickets for this period will be able to transfer these tickets starting Friday, Dec. 20.
Tuesday, Dec. 3, at 8:30 a.m. - Thursday, Dec. 5, at 5 p.m.
Date Opponent Student
Allotment
Student STH
Claimed
Student
Purchased
 Student 
Used
Available
to Public
Sat., Dec. 28 ***
Break Game
Holy Cross Holy Cross 653 269 4 210
(78.1%)
384
Sun., Jan. 5 ***
Break Game
Northwestern Northwestern 653 653 0* 403
(61.7%)
NA
Tue., Jan. 14 Penn State Penn State 3,000 2,341 58 2,056
(85.7%)
601
Wed., Jan. 22 Iowa Iowa 3,000 2,362 44 1,914
(79.5%)
594
Unclaimed Tickets From the Third Pod Offered to General Student Body (limit 1 per student, per game available):
Monday, Dec. 9, at 8:30 a.m. - Wednesday, Dec. 11, at 5 p.m.

» Fourth Claim Period Tickets

Tuesday, Jan. 14, at 8:30 a.m. - Thursday, Jan. 16, at 5 p.m.
Date Opponent Student
Allotment
Student STH
Claimed
Student
Purchased
 Student 
Used
Available
to Public
Thu., Jan. 30 Purdue Purdue 3,000 2,189 10 1,962
(89.6%)
801
Wed., Feb. 5 Nebraska Nebraska 3,000 2,268 5 1,880
(82.7%)
727
Sun., Feb. 16 Wisconsin Wisconsin 3,000 2,569 14 2,196
(85.0%)
417
Unclaimed Tickets From the Fourth Pod Offered to General Student Body (limit 1 per student, per game available):
Monday, Jan. 20, at 8:30 a.m. - Wednesday, Jan. 22 at 5 p.m.

» Fifth Claim Period Tickets

Offers made Monday, Feb. 10 - Wednesday, Feb. 12
Date Opponent Student
Allotment
Student STH
Claimed
Student
Purchased
 Student 
Used
Available
to Public
Sun., Feb. 23 Michigan State Michigan State 3,300 2,927 117 2,583
(84.9%)
0
For the MSU game, which we think will have the strongest demand, tickets will be offered first to the group of students that have attended the most games (based on scanned attendance) by Feb. 5 (the Nebraska game). For instance, if we were to have had this in place last year, students who attended five or more games out of the 16 student games last year would have had a chance at a MSU ticket (a 31% show rate). Please note -- the three student break games prior to Feb. 5 will not be counted in the scanned attendance for due to the majority of students being off-campus.

» Sixth Claim Period Tickets

Monday, Feb. 17 - Wednesday, Feb. 19
Date Opponent Student
Allotment
Student STH
Claimed
Student
Purchased
 Student 
Used
Available
to Public
Sat., Mar. 1 ***
Break Game
Minnesota Minnesota 653 653 0* 566
(86.7%)
NA
Sat., Mar. 8 ***
Break Game
Indiana Indiana 1,084 1,084 0* 912
(84.1%)
NA

* After the student allotment was exhausted for these games, students desiring a ticket were put on a waitlist. In each case, all students on that list were offered a ticket (10 for Northwestern game, 70 for Minnesota, 80 for Indiana).




Student Basketball Ticket

Due to unprecedented interest in 2013-14 Men's Basketball Student Season Tickets, the Michigan Athletic Department is implementing a new Season Ticket Policy for Men's Basketball Season Ticket Purchasers.

Since we announced this plan on Sept. 17, we have received many consistent questions and thus, answer many of them below as part of this FAQ.

Why did you oversell tickets?
Here at Michigan we strive to offer a ticket to any student that is interested in that sport. This goes for men's basketball as well, and we have been able to accommodate students with enough seats for the last 17 seasons. However, this year, while we anticipated higher demand due to the team's success, we did not anticipate an incredible 67-percent increase in tickets sold. Had we cut-off ticket sales, we would have done so at the expense of over 1,500 new students and we felt as if these new students needed an opportunity to attend games like any other student. Additionally, with a 46-percent show rate, we realize we have an attendance problem within the student section and feel overselling will help keep the student section full. Overselling is commonplace at successful basketball programs throughout the NCAA including Indiana, UCLA, Kansas, Oklahoma State and Arizona. Finally, overselling has occurred in the past to make-up for projected empty seats in the student section (although this was done very conservatively and by predicting vs. actual numbers).

Why did you not communicate this new policy at the time of purchase?
The sales period took place in two stages -- returning students in the Spring and new students in the Summer. Thus, we did not know of the final number in sales until the end of summer and needed time to research and vet this new system before communicating it.

Were there any other options to handle this demand?
Yes, we had two other clear choices: 1) we could have either cut-off ticket sales which, as mentioned above, was not fair to a significant number of new students, or 2) we could have split season tickets, like we did during the Fab Five years (student A gets 8 specific games, student B gets the other 8 specific games -- with no opportunity to select which set of games) -- again something we felt was not going to be welcome by the students.

Am I going to get shut out of all the bigger games due to this overselling?
Last year's show rate for Men's Basketball Student Season Ticket Holders was 46% for the season (but 67% for the B1G games). Based on this data, as well as what we've learned from other schools who oversell, we feel strongly that there will be minimal games where this situation will occur. For the Michigan State game, which we think will have the strongest demand, tickets will be offered first to the group of students that have attended the most games (based on scanned attendance) by Feb. 5 (the Nebraska game). For instance, if we were to have had this in place last year, students who attended five or more games out of the 16 student games last year would have had a chance at a MSU ticket (a 31% show rate). Please note -- the three student break games prior to Feb. 5 will not be counted in the scanned attendance for due to the majority of students being off-campus.

How many student tickets were purchased?
After refunds, we have about 3,600 tickets purchased.

How did you come up with this new policy?
We benchmarked and researched many top collegiate basketball programs where demand exceeds supply in order to find the best option for Michigan students. This claiming system is used most prominently at the University of Kansas and has proven to work well. We feel strongly that this new policy gives Student Season Ticket Holders the best opportunity to get tickets to each individual game and accommodates the biggest number of interested students. Additionally, and as a beneficial byproduct of this new system, this policy will help us ensure all of these student seats are being used and Crisler is loud and a powerful home court advantage.

Did you get any student input when coming up with this new policy?
Yes. We reviewed the policy with leaders from the Central Student Government and The Maize Rage (Student Section representation) and incorporated their feedback into the new policy.

All the Athletic Department cares about is making money and treating the students unfairly.
This decision had nothing to do with increasing revenues. This policy benefits students by ensuring as many students as possible have access to basketball tickets this season within the designated order dates. An unintended but very positive consequence is this process is going to help optimize attendance within the student section and make sure seats are being utilized (leading to a more formidable homecourt advantage). Any additional funds made from overselling would represent less than .015% of our operating budget.

What are you doing with the revenue from overselling tickets?
Any additional funds from overselling these tickets will be re-invested into supporting all 31 sports and 900+ student-athletes within Michigan Athletics.

Why can't you increase the size of the student section?
We actually increased the size of the student section by 300 seats for this season (a 10% increase) and are constantly looking for ways to ensure as many students can attend our games. Twenty-five percent of all seats at Crisler are allocated for students this season -- an all-time high. At the same time, overall demand for tickets to Men's Basketball games is incredibly strong and as such, we need to balance the needs of students, donors, alumni, faculty and the general public (ensuring that new generations of Michigan Basketball fans have a chance to see them in person).

How does this new policy work?
Student Season Ticket Holders will need to electronically "claim" the games they are interested in attending. There are six (6) claim periods with specific games available that students can claim (each claim period lasts three (3) days). Please note the dates and times listed below in each claim period, Student Season Ticket Holders will have the opportunity to self-select the games they wish to attend via their online account at mgoblue.com/tickets.

Can I get a full refund?
We understand not everyone is satisfied with this new policy and as such, any Men's Basketball Student Season Ticket Holder who would like a full refund ($200) can notify the ticket office immediately through Monday, Sept. 30. Email your student ID number, name and refund request to mtickets@umich.edu. No refunds will be given on any individual games (either unclaimed or claimed and unattended). Additionally, students who want to try this new process first will be offered the chance to claim tickets to the first claim period, and can request a refund if desired by Nov. 15. The prorated refund amount after the first claim period is $150. Please note, refunds do not include interest and will only include the $15 application fee if you purchased basketball tickets without also purchasing football tickets.

How do I claim a game?
Tickets are claimed on a first come first serve basis and once all seats are claimed, there are no additional tickets. Directions on how to claim your tickets will be sent the week of Sept. 30.

Can I claim more than one game?
Yes. During each respective claim period you can select as many games as you wish within that claim group. Please note the claim period dates.

What happens if I miss a game I claimed?
If you miss two (2) or more claimed games in a claim group, you will not be eligible for the next claim period selection, but eligible for the claim period after that. If this happens during the final claim period, you will not be eligible for postseason opportunities. If you miss four (4) or more total claimed games during the season, you are not eligible to claim anymore tickets. These penalties were put in place to ensure as many students as possible can get tickets to games they want to see.

What if I can't make it to a claimed game (a game you have a ticket for)?
If you claim a game and you are later unable to attend, you can transfer your ticket to another student at no charge. As long as they attend the game with your ticket -- you will receive attendance credit. More instructions on how to transfer tickets electronically are under the "How to transfer your tickets" header listed below.

How am I supposed to know that far ahead if I can attend that game?
Our advice here is if you aren't sure, claim a ticket. If you learn you can't attend that game, you can either transfer your tickets (to a fellow student or non-student for FREE) and if you can't get rid of it from these means, we will review your situation on a case by case basis. We want to make ticket utilization easy for all students.

Can I transfer my ticket to a non-student?
Yes. New this year and based on your recent feedback, you can transfer your claimed ticket to a non-student for FREE and as long as they attend the game with your ticket -- you will receive attendance credit. This decision was made to allow you to utilize your claimed tickets easier which has been a common concern and question. The deadline to transfer your ticket is three (3) hours prior to the game.

How to transfer your tickets:
In order to transfer your tickets, you must sign In to your online account at mgoblue.com/tickets and then select My Account. Under Manage My Tickets, choose Transfer Tickets and select the game. Enter the recipient's info, click Submit and you're all set! The deadline to transfer your ticket is three (3) hours prior to the game.

Your recipient will receive an email with an invitation to accept the transfer. If they do not accept it within 24 hours, the ticket will be available in your account for you to offer to a new recipient. Please remind your recipient to accept your transfer!

Once the transfer is accepted, a 'Print at Home' pdf ticket will be emailed to them to bring to the game. This pdf must be presented at the student entrance of Crisler Center. Please note that once a transfer is accepted, this cannot be undone and you cannot reclaim the ticket in your account.

» Additional Details: How to Transfer Your Tickets

What happens if not all tickets are claimed by student season ticket holders?
Students who are not Season Ticket Holders will be given an opportunity to purchase those tickets. Single game prices for students are $15/game ($5 for the two exhibition games). There is a limit of one (1) ticket per student, per game available. If any tickets remain after all the student sales, the tickets will be available to the general public at the public single game price. This tiered approach will ensure that we have a full student section in Crisler Center every single game.

How are seats assigned?
Similar to the past, it is still first come first serve seating for Men's Basketball games for all season ticket holders who claim tickets. Non-student season ticket holders and any tickets sold to the general public will be assigned seats in the upper level student section. The best seats will remain available for student season ticket holders who claim seats.

How are student break games being handled this season?
With this new policy, student-break games will be included in the cost of a season ticket (up to a $60 value). In past seasons, these games were sold separately and this revenue was incremental to the athletic department. This season, there are five (5) student-break games. Please note -- similar to all previous seasons -- in most cases only the bleacher seats and section 130 will be made available for student-break games (about 650 seats or so). Also, for the MSU attendance incentive, please note you will not be negatively impacted if you cannot attend these games as we know these will be tougher to attend for you. However, attendance to break games is still used to determine your eligibility for individual claim periods. *Due to the inclement weather experienced at the Northwestern game (Sunday, Jan. 5) we will count the game as "attended" for all students who claimed this game.

I replaced my MCard, what do I need to do now?
Your ticket information DOES NOT automatically transfer if you replace your MCard. You must contact us at 734-764-0247 or mtickets@umich.edu with the new number on the back of your card and your student ID number. The deadline to guarantee entry to the game is 4 p.m. for any weekday games, and Friday at 4 p.m. for weekend games. If you do not contact us with updated information, your attendance for that game will not be credited even if you attend the game.



Hours Hours:
8:30 a.m. to 5 p.m. (ET),
Monday through Friday
Address Address:
1000 South State Street
Ann Arbor, MI 48109
Toll Free Phone:
(734) 764-0247
(866) 296-MTIX
Email Email:
mtickets@umich.edu



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